| Order | |
| Q. | Where can I purchase? |
| A. | Currently, You can purchase our products on our ‘Store’ section. also availabe on Amazon.com. |
| Q. | What payment methods will be accepted? |
| A. | Our store accept only PAYPAL for International customer. |
| Q. | Confirmation e-mail does not arrive after purchase. |
| A. | There could have been classified as junk mail. Contact from us will be sent from smssinfo@souenmusic.jp. Once again, check your email reception environment. when it was not received, please contact us from “Contact” menu. |
| Q. | My order does not arrived. |
| A. | Please contact us, so make sure the location of the luggage delivery company. see “Order and Shipping Information”. |
| About the product after the purchase. | |
| Q. | Products should contain is missing or short. |
| A. | We will resend or exchange. Please contact us from “Contact”. |
| Q. | Product is damaged when received, or pages out of order, or missing. |
| A. | We will replace the product if it has a critical manufacturing defect. Please contact us from “Contact”. |
| Q. | I would like to return product. |
| A. | We do not accept returns unless you have a defective product, and “Not returnable if opened” seal is broken even if not a defective. Defective products will be exchanged for the same product for a period of 14 days. You will pay the return shipping cost. |
| About Copyright | |
| Q. | Original music is PD. Why must be obtained a license agreement? |
| A. | Copyright occurs for arrangement work (transcriptor). |
| Q. | I want to play (or recording) product in concerts, contests or events. |
| A. | See “Terms of License”. |
| Q. | How much license fee? |
| A. | See “Terms of License”. |
FAQ is going to add in the future.